TshirtGang.com

Since we just released a our new updated website please help us and report any problems or bugs you may find while using the tshirtgang site by contacting us through our feedback button or posting in this thread. Thanks :)

Hey Jim...when adding an international item to my Shopping Cart the pricing seems a little off..was charged over 30 dollars for a white XL shirt....also find it very difficult to paste an international address...once I copy and paste from ebay to the quick paste section I am not allowed to submit the order until I go back and properly fill all the adress sections....but thats quite difficult when its hard to tell what is a street, city or postal code when putting addresses from places like russia, china, etc.

Hi Peter,

The international pricing issue has been addressed. If you edit your cart you should be able to get the accurate price now.

As for the Quick paste issue, as you already mentioned, it's hard to determine what's the city, postal code, and state is.

Of course this feature isn't 100% accurate, but it does its best to determine what the address is. If you would like, the eBay retrieve option actually takes your customers address, placing them into the correct fields.

I'll continue to work on improvements for the quick paste feature, but I highly recommend setting up the eBay Retrieve feature for future use.

Andrew

Hi Andrew

I can not delete any of my t shirts on the site.

I click on My Products
Go down to the shirt I want to delete and click on the delete circle
A box appears asking me if I am sure I want to delete
I press ok
This is the error that appears
Unknown column 'Username' in 'where clause'
The shirt is still there.

Thanks for the report Alan!

Go ahead and try to delete now, your issue should be resolved :)

Andrew

Every gang member that sells on eBay should use the auto retrieve of orders. It saves time and makes everything easier!! I love this feature and you will too.

Hi. I have created some new T-shirts through the Tshirtgang.com site here. They appear fine and list to sellinsta all fine but when i list them to My Store they appear under the Admin tab but there is no preview picture available. It has happened on a few earlier tshirts but now it seems every t-shirt i transfer over doesn't have a picture? Any suggestions?
Thanks
steve

Hi Steve,

The stores are 100% automated and require no interaction from the sellers.

Everytime you create a shirt, at the top of the hour they are sent from tshirtgang to your store. The push to store button is really meant as a backup in case you want to resubmit. After the push, the button will turn blue indicating it was pushed.

As for the images, because of coding restrictions, we can only update the store once an hour. Minutes after your shirts are pushed to your store, a script will run and transfer the new images to be processed. This is why your shirts first don't appear on your store when you push them.

If you manually enable the shirt before the script can run, the script will ignore it and not create an image for that shirt.

Sorry this wasn't more clear, but the stores are meant to be self-sufficient and really need no human interaction.

Ahh superb! Thanks again or the info. I meant to write back and say that they all mysteriously seemed to work! But now you've cleared it up. I was thinking their might've been an issue with my pics or something! All good though.

One further thing though. When on the website and inside a design you have the function to Facebook like, tweet etc. it would seem that the Facebook like function isn't quite right. When you click like it appears on your Facebook feed/timeline but isn't quite right. It has an additional http// within the link!! So the link looks a bit like:

Http://http//www.paperpencilpen.com

Oh and again thank you. Your help is brilliant as always.

Thanks :) I'll look into that Facebook like bug.

Magic. Thank you.

It will be fixed in the next release :)

Superbio!!! When is that? I just want to make sure I hold off before telling my mates to "like".

Or is that like in the next hour like the thing above?? Sorry for being such a techno dunce!!

I've updated your store manually, but for everyone else, they'll have to wait till the next release is available.

No ETA on when that will be.

You are the man!!! Thank you Andrew. This is gonna be a creative weekend, I can feel it!

Thank you

Sorry mate but it doesn't seem to have worked. Nothing appears on my Facebook feed now although on the tshirt the like button greys out
Thanks

Hey all......

In the customer address drop down menu for Canadian provinces it looks like we have two errors.

Manitoba is missing..
and
Nova Scotia is listed as NC

thanks

Hi Michael,

You appear to be looking at the list of States in America. You'll need to change the country to Canada to reveal the list of provinces.

NC = North Carolina.

Andrew

lol...I would have realized that. It happens when tshirtgang retrieves your eBay orders for Canada. Not when you submit your own address manually.

thx

So you retrieved your cart and the address was incorrect?

I'm just trying to figure out how you came across this.

If you're using the eBay Retrieve feature and the address is wrong, that means your customer entered it incorrectly. We don't have any control over how addresses are spelled coming from eBay.

Hey Andrew,
When the eBay retrieve feature picks up a canadian address, everything is correct and leaves the province out (which is fine). When you go to choose a province the drop down list is missing MB and shows NC for Nova Scotia.

If you were to enter the order manually the drop down list for Canada is correct.

Hope this helps

Hi micheal,

Yes, I'm aware of this "issue", but it's not fully an issue, but I'm trying to find a fix.

Right now if you retrieve any state or province, sometimes the addresses some in as "New York" or "NY". Since tshirtgang only recognizes abbreviations, the name won't match up in the drop down list.

It's hard to control how states come in, but we're working on a fix or this. We also need to accomidate for misspellings.

You will notice if you click on the order before you edit, the state or province will show up fine.

Andrew

awesome....thanks Andrew. Always on top of things!

I recently created a website 11squared.me however, it doesn't appear as though any thumbnails of the shirts came over. I got to edit/crop the thumbnail and no image appears.

Hi Scott,

It appears this problem has corrected itself. Websites update once an hour and that is when new products are added.

Andrew

Hello,
I sent the shirts i have forsale to my new store and the photos do not show up for each design. Please help!

Thanks
Ryan

It appears you were having the same issue as the person above, it should be resolved now.

Andrew

It appears you were having the same issue as the person above, it should be resolved now.

Andrew

is it anything i did? how can it be prevented?

thanks

Nope, it was something on our end! It shouldn't happen anymore.

Andrew

It did it again, no picture showing up for the shirt i sent to the store.

Thanks
Ryan

I have a question for you, are you pushing your products to your website using the post to website button located on tshirtgang?

And secondly, are you noticing duplicate products on your store and removing one of them?

Andrew

Yes im pushing the the products using the post to website button and the only duplicates i see are the ones i put there when i am trying to get the picture to show.

Thanks
Ryan





I have a question for you, are you pushing your products to your website using the post to website button located on tshirtgang?

And secondly, are you noticing duplicate products on your store and removing one of them?

Andrew[/quote]

Should i not click on update when there is one available? I think i crashed My Store by accident?

Ryan

Nope, you were doing it correctly. it just appears that there were some left over install files from your initial setup. This update actually corrects this issue in the future and prevents this problem from happening.

I have restored your website.

Thanks,
Andrew

Thanks! Sorry to be a pain already. :)

It's no issue at all, glad I could be of help!

I have entered a few Vero shirts I had removed by eBay on the tshirtgang web site. They are not appearing in the list. I clicked on the "add new vero" button and filled out the form and submitted. It said they were recorded but not on the list. Site issue or am I doing something wrong?

I sent more shirts to My Store and the pics are not going up again.

Thanks
Ryan

Hi Alan,

No, it just needs to be approved by an administrator first.

Andrew

Thanks. I'll have to revisit this issue and setup some debugging on all sites.

Also remember it does take up to an hour for your site to run an update script once the items are on your store to display.

We're working to correct this time in the future.

Andrew

It was over an hour when i sent you a message, I looked this morning and it still didn't update.

Ryan




Thanks. I'll have to revisit this issue and setup some debugging on all sites.

Also remember it does take up to an hour for your site to run an update script once the items are on your store to display.

We're working to correct this time in the future.

Andrew

[/quote]

The root issue, I believe, is through people pushing the products themselves. Tshirtgang will automatically add products to your store and your store should automatically update them. This process does take some time, but I do believe this method works best.

Try allowing your products to push automatically and see how that works for today. I'll look into the issue once the debugging script has had a chance to build up some data on your store.

Andrew

Ok, Thanks!

Ryan




The root issue, I believe, is through people pushing the products themselves. Tshirtgang will automatically add products to your store and your store should automatically update them. This process does take some time, but I do believe this method works best.

Try allowing your products to push automatically and see how that works for today. I'll look into the issue once the debugging script has had a chance to build up some data on your store.

Andrew[/quote]

Is there a way to get the stats installed for My Store?

Thanks!

Those will be available in 2.0 :)

I would like to report a problem with the site. I don't know if someone already noticed but after designing a shirt when I try to change the shirt color the image doesn't. Also other currencies are not displayed correctly I was shocked when i listed my first item and it showed 21 usd as a listing fee but was relieved later on when I checked Ebay to find that it was only 21php (.50USD)

Hi Rick,

When you say "I try to change the shirt color the image doesn't", what exactly are you referring to? Could you please post steps how to reproduce this, where on the site this exists and what browser you are currently using.

As for currency, we currently only have a United States and Canadian supported post-to-eBay feature for these two countries.
Because these are the only two eBay websites supported, the relative currency is posted back, in this case, you're posting to eBay.com (United States) and will sell and receive payments in USD.

Thanks,
Andrew

I'm talking about after creating a shirt, if you decide to change the shirt color the image doesn't update to the new shirt color

The great thing about our Create Order system, you can order any Product on any color of shirt, so you don't need to create multiple product IDs for a single design.

The front page tshirt uploader just shows you what the tshirt will look like once it's printed, but buyers and sellers can customize the color once it's ordered.

You should also be able to change the color once your product is uploaded to any color of tshirt, before you click "Continue".

Andrew

Andrew,

Just added four products and send to website button was pre-selected yet the t shirts did not go to My Store.

Hi Steve,

There appeared to be some permission errors on your site. I have resolved this and you should be able to use the instant-product feature now.

Hello, I am not sure if this is a bug or not.

When I try to upload a new profile image under "My Account", when I click 'Change Display' picture the web page dims, but nothing pops up allowing me to add a new image. I tried this with Chrome, Safari, and Firefox just in case it was a browser issue.

Thank you. This problem has been addressed.

Andrew

Hey

I found a bit of a glitch with my account.

The other day just for fun I went to my Shopping Cart and hit retrieve ebay orders and to my surprise I had one, however, the info was from another ebay item I had sold, and I hadn't made any t shirt sales on ebay when i hit the retrieve button.

I did it again tonight and my two most recent ebay sales showed up but again they weren't t shirt sales and the product Id shown isn't one of my t shirts.

I don't know if any one else has had this problem but it seems that it is retrieving the names and addresses of all my new ebay sales and assigning it a shirt sale. all three say the same product id.

Hi William,

As I previously stated in your Support Ticket, our eBay retrieve picks up all orders. This will be corrected in the new year.

I suggest not using the eBay retrieve feature if you're selling more items than tshirts on eBay. You can always enter your sales manually using the Create Order button on the top right.

Andrew

Ok no problem.

Sorry I never heard back on the Support Ticket so thats why I posted here.

You can see your recent Support Tickets with answers under the Support section above.

oh I see it now, i kept looking in my message inbox.

just had a quick question regarding the company who actually prints the shirts. is there any way I could to get a hold of them? unfortunately one of the t shirts i sold to a friend had very muted colors, when the design i created used the most intense saturation possible for those colors. the yellow was greenish, as an example. please help.

just had a quick question regarding the company who actually prints the shirts. is there any way I could to get a hold of them? unfortunately one of the t shirts i sold to a friend had very muted colors, when the design i created used the most intense saturation possible for those colors. the yellow was greenish, as an example. please help.

just had a quick question regarding the company who actually prints the shirts. is there any way I could to get a hold of them? unfortunately one of the t shirts i sold to a friend had very muted colors, when the design i created used the most intense saturation possible for those colors. the yellow was greenish, as an example. please help.

just had a quick question regarding the company who actually prints the shirts. is there any way I could to get a hold of them? unfortunately one of the t shirts i sold to a friend had very muted colors, when the design i created used the most intense saturation possible for those colors. the yellow was greenish, as an example. please help.