Help Center

Frequently asked questions

Everything sellers and buyers ask us — pricing, shipping, marketplaces, design tools, account help.

Getting Started

Where can I sell the designs I upload to Tshirtgang?
Anywhere you like. Once a design is uploaded it is yours to sell on any channel, and our integrations do the heavy lifting on the popular ones — listing the product with one click and retrieving orders automatically:

  • Amazon, eBay, Etsy, Walmart, Wish, TikTok Shop
  • Shopify, WooCommerce, Wix, Squarespace, BigCommerce, Ecwid, Square, Webflow, Storenvy, BigCartel, OpenCart, Magento, Order My Gear

Many members also sell locally, through social media, Facebook Marketplace or their own Branded Merch Shop. Connect a channel under Integrations.
How do I upload designs in bulk?
Use Bulk Upload to add up to 500 designs at once (.png, .jpg or .gif). You can put the product details in the file name so we fill them in for you — for example My Design Title_Classic_Black_Funny.png (Title_Style_Colour_Category).
What designs are not allowed?
We will not print artwork that is illegal or that we consider inappropriate, including explicit nudity, any sexualised content involving minors, hate material against any group, or content that incites violence.

You must also own the rights to what you upload. Copyrighted or trademarked artwork, logos, characters, celebrity likenesses and brand names may be removed and repeated violations can lead to account closure. Marketplaces enforce their own rules (eBay VeRO, Etsy IP policy, Amazon brand protection) on top of ours — see our VeRO / IP page.
Does Tshirtgang offer an online store?
Tshirtgang.com offers blind dropshipping services to our sellers. Tshirtgang does not offer a store front to direct visitors to. This will require you to set up a store or sell on a marketplace, such as eBay, Etsy, Amazon, etc.
As we offer integrations with marketplaces and offer an optional ecommerce platform, Tshirtgang Commerce, you will build your own store under your own domain.
Are there any hidden fees?
There are NO hidden fees or membership fees. Only pay for orders that you process.
How much do products cost?
Every base price, print fee and shipping rate is listed on the Pricing Page. Prices are in USD and cover the garment and the front print. Extra placements (back, sleeves, chest, yoke, neck label, name plate) are priced per position — see Pricing → Print Fees.

The Styles & Sizes matrix shows every style/colour/size combination we can currently produce.
Why do I see a “different colour” warning in my cart?
The warning means the shirt colour on the order is different from the colour you designed the artwork on. A design with white text created on a black mock-up will disappear on a white shirt, so we flag it for you to double-check before the order is printed.

It is only a warning — the order will still process if you pay for it. You can change the colour in your cart before checking out, or edit the design so it works on more colours.
How does Tshirtgang work?
Tshirtgang is a print-on-demand fulfilment service for sellers. You upload a design once, sell it wherever you like, and we print and ship each order directly to your customer in unbranded packaging.

  1. Upload your artwork under My Products. Each design becomes a product with its own 7-digit Product ID and can be printed on almost any style, colour and size we carry.
  2. Sell on your own store or any marketplace. Our integrations can list the product for you and pull the orders back in automatically.
  3. Fulfil: orders land in your Shopping Cart. Pay for them and we print, pack and ship to your customer.
  4. Track everything under Order History — we update tracking numbers back to your marketplace as well.

There is no membership fee, no minimum order and no inventory to buy. You only pay for the orders you process.
Are there any hidden fees or monthly costs?
No. There are no membership, subscription, listing or seat fees. You pay the product price, print fees for any extra placements, and shipping — only when you process an order. Current prices are always on the Pricing Page.
Does Tshirtgang sell my designs on a Tshirtgang storefront?
No — we are a blind dropshipper. Tshirtgang never sells your designs and your customers never see our name. You bring the sales, from your own website or from marketplaces such as Etsy, eBay, Amazon, Shopify, WooCommerce, Wix, Squarespace, Walmart, TikTok Shop and more (see Integrations).

If you would like a ready-made storefront, ask us about a Branded Merch Shop — a branded store on its own tshirtgang.com subdomain (or your own domain) that we host for you.

Products & Printing

What products and styles do you offer?
Far more than t-shirts. Our catalogue includes classic and premium tees (Gildan, Bella+Canvas, Next Level, Comfort Colors and others), ladies and V-neck cuts, long sleeves, tank tops, hoodies, crewnecks, sweatpants, youth and baby sizes, hats and beanies, mugs and travel mugs, tote bags, aprons, mousepads, posters, canvas prints, pillows, ornaments, puzzles and phone cases.

The full list with live availability is on the Pricing Page and the Styles & Sizes matrix. Wholesale garments from S&S Activewear, Sanmar and other distributors can also be decorated through the Wholesale Hub.
How are the products printed?
We choose the best method for each product and artwork:

  • DTG (direct-to-garment) — our standard for cotton tees, hoodies and most apparel. Full colour, soft feel.
  • DTF (direct-to-film) — vivid, durable transfers that work on blends, polyester, caps and hard-to-print positions.
  • Embroidery — for hats and Branded Merch Shop products, using your digitised (.dst) file.
  • Sublimation / hard goods — mugs, mousepads, ornaments and similar items.

You do not have to pick a method when ordering; production selects it automatically based on the product.
What sizes do you offer?
Most adult styles run from Small to 5XL or 6XL, ladies cuts Small to 3XL, youth XS to XL, and baby/toddler sizes on the one-piece and toddler tees. Available sizes vary by style and colour — the Styles & Sizes matrix is always current, and the Size Chart has the measurements for each style.
Where can I find size charts and specifications?
Measurements for every style are on the Size Chart page. You are welcome to copy them into your own listings.
What is the print area and what file should I upload?
Front and back: 2200 × 3000 px (11" × 15") at 200 DPI. Upload a transparent .PNG (or .PSD) at that size and we can print it at full size on adult garments; smaller garments are scaled down automatically.

Small placements (left chest, sleeves): 700 × 700 px. Hats: 3000 × 1500 px. Ornaments: 2400 × 2400 px.

Templates and tips for every position are in the Design Guide.
What brands of shirts do you use?
Each style is tied to a specific brand and model — for example Classic is Gildan 5000, Premium is Bella+Canvas 3001, Comfort Colors 1717 for garment-dyed tees — so you always know exactly what your customer receives. The brand, model, fabric weight and available colours are shown on the Pricing Page and in the Styles & Sizes matrix.
Are the shirts pre-treated? Will my customer see it?
Dark garments printed with DTG need a pre-treatment so the white underbase bonds to the fabric. It can leave a faint rectangle or a slightly stiff feel around the print when the shirt is brand new. It is a non-toxic, water-based coating and disappears completely after the first wash. We recommend telling customers to wash inside-out in cold water before wearing.
Do you offer back prints and other placements?
Yes. Most apparel can be printed on the back as well as the front, and many styles also support left chest, left/right sleeve, yoke (upper back), lower back, neck label and name plate placements. Add the extra artwork when editing the product under My Products → Image Details.

Each extra position has its own print fee (back $5.00; small placements $3.50) — see Pricing → Print Fees. Not every style supports every placement; the product editor only offers the ones available.
How large will the print be on each garment size?
Artwork uploaded at 2200 × 3000 px prints up to the full 11" × 15" area on adult sizes. On youth, baby and ladies styles the design is proportionally reduced so it still sits correctly on the garment. If you need an exact placement or a smaller print, size the artwork itself — we print the file as supplied, centred on the print area.
Where are the design templates?
Templates for every placement, hat and hard-good product are in the Design Guide, including recommended pixel sizes and mock-up files.

Orders & Shipping

How do I place an order?
Go to Create Order, enter your customer's name and shipping address, then pick the product (by Product ID), style, colour, size and quantity. Click + to add more items for the same customer, then Add to Cart.

If you sell on a connected marketplace or store you usually will not need this page at all — Retrieve Marketplace Orders in your cart pulls the orders in for you, address and all.
How do I pay for orders?
Unpaid orders wait in your Shopping Cart. Pay for everything in the cart at once with:
  • Credit or debit card (Visa, Mastercard) — optionally saved for one-click checkout
  • PayPal
  • Google Pay or Apple Pay
  • Tshirtgang account credits (from cancellations, My Gang commissions or credits you purchased)

Your orders are sent to production the moment payment is confirmed.
How long does production take?
Orders are normally printed and shipped within 1–3 business days of payment (Monday to Friday, excluding holidays). Large orders, embroidery, back-ordered garments and peak season (November–December) can add time; we post holiday cut-off dates in your dashboard each year.

Need it sooner? Add Fast-Track at checkout ($1 per item) to move the order to the front of the queue.
What do I do when I make a sale?
  1. Get the order into your Shopping Cart — automatically with Retrieve Marketplace Orders, or manually with Create Order.
  2. Review the items (style, colour, size, address).
  3. Pay for the cart with a credit card, PayPal, Google Pay, Apple Pay or your account credits.

That is it. Once paid, the order moves into production and appears under Order History.
Do orders include a tracking number?
Yes — every order to the United States and Canada ships with tracking, and most international orders do too. The number appears on the order page under Order History as soon as the label is created, and for marketplace orders we push it to the marketplace automatically so your customer is notified.
Where do you ship from and how long does delivery take?
Orders are produced at our facility in Ajax, Ontario (Canada) and through our fulfilment partners in the United States, so US orders ship domestically with USPS and Canadian orders with Canada Post. Other carriers (UPS, Purolator, FedEx, Landmark) are used when they are faster or cheaper for a destination.

Typical delivery after shipping: United States 2–5 business days, Canada 2–6 business days, Europe 3–6 business days, rest of world 7–15 business days. Shipping rates are on the Pricing Page.
Can I check the status of my orders?
Yes. Open any order from Order History to see its progress — paid, printed, shipped — with dates, the tracking number and the shipping label details. Marketplace orders also show the store or marketplace they came from.
How is my customers' information protected?
Customer names and addresses are encrypted at rest, used only to fulfil your orders and never sold or shared. Card payments are handled by Moneris and PayPal — no card numbers touch our servers. See our Privacy Policy for the details.
What shipping address is used?
We ship to the address on the order — the one you typed on Create Order or the one retrieved from your marketplace. We never use your own PayPal or billing address, so double-check the customer address before paying. Marketplace orders arrive with the address the buyer entered at checkout.
What is on the shipping label and packing slip?
Packages are completely unbranded. The label shows your customer's address and a generic return address; nothing inside or outside the package mentions Tshirtgang. Your customer sees only the product they ordered from you.
Why does my order have no tracking number yet?
Tracking is added when the package is labelled, which is normally the day it ships — before that the order page shows the production status only. A small number of destinations (some PO boxes, APO/FPO military addresses and a few countries) receive untracked shipping. If an order shows as shipped for more than one business day with no tracking, open a Support Ticket and we will look it up.
Can I cancel an order?
You can cancel any order yourself while it is still Paid (not yet printed): open the order from Order History and click Cancel at the top. The full amount — product, print fees, shipping and tax — is returned to your account credits immediately, ready to use on your next order.

Once an order has been printed the Cancel link disappears and it can no longer be cancelled. Orders in the same shipment to the same address are cancelled together.
What is a Product ID?
Every design you upload gets a unique 7-digit Product ID. It tells us which artwork to print when you create an order, and it is the SKU our integrations use to recognise your listings on marketplaces.

You will find it in the left-hand column of My Products, and the last products you created are listed on the Create Order page for quick reference.
Why are there two tracking numbers on an international order?
International packages often travel with a consolidator (for example Landmark or Spring) to the destination country and are then handed to the local postal service. We show both links: the first tracks the package to the border, the second takes over once it is scanned in the destination country. Destination tracking may stay empty until the package arrives there.
Can I change an order after paying?
While the order is Paid or Printed but not yet shipped you can correct the shipping address (street, city, state/province, postal code — not the country) from the order page. Style, colour, size, quantity and artwork cannot be changed once paid; cancel the order while it is still Paid and re-create it instead.
Cancellations, refunds and returns
Our full policy is on the Returns page. In short: we replace or credit orders that arrive damaged, misprinted, on the wrong style/colour/size, or with artwork misaligned by more than 1". We cannot accept returns for wrong sizes ordered, changes of mind or late delivery. Claims are opened through a Support Ticket with photos within 30 days of delivery.
Can I order shirts for myself?
Yes. On Create Order tick Personal Order and ship to yourself at our lowest personal-order pricing on Classic and Premium tees (United States addresses). There is no minimum quantity. Your personal address is saved for 90 days so repeat orders are one click.

Payments, Fees & Taxes

Is tax charged on my orders?
Orders shipping within Canada are charged Canadian sales tax on the product and shipping, based on the destination province: 5% GST (AB, BC, MB, NT, NU, QC, SK, YT), 13% HST (ON, NB, NL), 14% (PE) or 15% (NS). The tax line is shown in your cart before you pay and on your invoice with our HST number.

Orders shipping to the United States or any other country are not charged tax by Tshirtgang. Marketplaces collect and remit their own sales tax from your buyer where required.
How is my card data protected when I save a card?
Saving a card enables one-click checkout, and Tshirtgang never stores your card number. The card is tokenised in the Moneris Vault (our PCI-compliant payment processor) and we keep only a token, the card type and the last four digits. That token can only be used for purchases on Tshirtgang.com. Manage or remove saved cards under Account → Saved Cards.
Which payment methods do you accept?
In your Shopping Cart you can pay with Visa or Mastercard (processed by Moneris, with optional saved cards), PayPal, Google Pay, Apple Pay, or your Tshirtgang account credits.

All seller-CP prices are in US dollars. Wholesale Hub orders can be paid in Canadian dollars.
What are account credits and how do I use them?
Credits are a balance on your Tshirtgang account, shown at the top of your Shopping Cart. You receive credits when you cancel an order, when a claim is approved, when you redeem My Gang commissions, and when you buy credits in advance. At checkout, choose Process Orders with Credits to pay from the balance; if the cart is larger than your balance, pay the rest by card or PayPal. Credits do not expire and are not refundable to cash.
What does Fast-Track cost and what does it do?
Fast-Track is $1.00 per item and moves the order to the front of the production queue — typically same-day or next-business-day processing instead of the standard window. It does not change the shipping service; for faster delivery to US addresses you can also add USPS Priority Mail at checkout.
I paid with PayPal but my orders are still in the cart
Occasionally PayPal confirms a payment after you have already been sent back to Tshirtgang (this happens most often when paying from the PayPal app with a split balance/card payment). Our system re-checks pending PayPal payments every 15 minutes and completes the cart automatically. If your orders are still unpaid after 30 minutes, open a Support Ticket with the PayPal transaction ID and we will finish it for you — do not pay a second time.

Account & Security

I forgot my password
Use Reset Password and we will email you a secure link that is valid for one hour. Passwords are stored encrypted, so support cannot look up or email an existing password — the reset link is the only way.
How do I delete or deactivate my account?
Go to Account → Delete My Account. Your account is deactivated immediately and permanently deleted after 30 days; log in during those 30 days to reactivate it. Any outstanding balance must be settled first, and unpaid orders should be cancelled. Your uploaded designs are removed with the account.
Do you offer two-factor authentication (2FA)?
Yes. Turn on email two-factor authentication under Account → Password & Security. Each new login then requires a one-time code sent to your email address. We strongly recommend enabling it — your account holds your customers' addresses and your saved payment methods.
How do I change my email address or notification settings?
Open Account Settings. You can update your email, password and contact details, choose which notifications you receive (order shipped, marketplace retrieval results, tickets), and manage saved cards and auto-pay preferences.

My Gang & Referrals

What do I earn from my gang?
5% of the product price on every order your gang members process (shipping and tax excluded). Commission is credited once their order ships and appears on your My Gang page.
How do I invite people to my gang?
Click Invite Members on your Dashboard or on the My Gang page. Enter an email address and we send an invitation with your personal registration link, or copy the link and share it on social media, your blog or YouTube. Anyone who signs up through it is added to your gang automatically.
What is My Gang?
My Gang is our referral program. Anyone who registers through your invite link becomes part of your gang, and you earn a 5% commission on the product price of every order they process — for as long as they stay a member. Track your gang and your earnings under My Gang.
How do I redeem my commissions?
On the My Gang page click Apply as credit. The commission moves to your account credits instantly and can be used towards any order in your Shopping Cart.

Marketplaces & Integrations

Which marketplaces and platforms do you integrate with?
Marketplaces: Amazon (US, Canada, Mexico), eBay, Etsy, Walmart, Wish and TikTok Shop.
Store platforms: Shopify, WooCommerce, Wix, Squarespace, BigCommerce, Ecwid, Square, Webflow, Storenvy, BigCartel, OpenCart, Magento 2 and Order My Gear.

For most of them we can list your products with one click, retrieve orders automatically and push tracking numbers back. Connect a channel from the Integration Center.
How do I list a product on a marketplace?
Connect the marketplace once under Integrations and choose your defaults (sizes, colours, quantity, price mark-up, description template). Then on My Products hover the marketplace icons beside any product and click List on …. The listing is created with all the variations you enabled and the Product ID as its SKU so orders can be matched back automatically.
I made a sale on a marketplace — what now?
Open your Shopping Cart and click Retrieve Marketplace Orders — choose one marketplace or All Marketplaces. New paid orders are pulled in with the customer's address, product, colour and size ready for checkout.

You can also let us do it: enable automatic retrieval under Integrations → [Marketplace] Settings and we check for new orders throughout the day.
An order isn't showing up after I retrieve
Common reasons:
  • The marketplace has not marked it paid/cleared yet — try again later.
  • The listing was created manually and its SKU does not contain a Tshirtgang Product ID, so we cannot tell which design to print. Add the Product ID to the SKU, or turn off Strict Retrieve in that marketplace's settings so the order comes in for you to complete by hand.
  • The order was already retrieved earlier and is in your cart or Order History.
  • Shopify: automatic fulfilment is enabled on the store, so the order is already "fulfilled" and skipped.

You can always add a missed order manually with Create Order.
Are tracking numbers sent back to the marketplace?
Yes. Once your order ships we push the tracking number and mark the order fulfilled on the marketplace it came from — Amazon, eBay, Etsy, Shopify, WooCommerce, Wix, Walmart and the others — every 15 minutes. This only works for orders that were retrieved through Tshirtgang; orders typed in manually are not linked to a marketplace order, so add the tracking there yourself.
My listing is missing sizes or colours I selected
A listing only includes combinations we can actually produce. Check three things: the style/colour/size exists in the Styles & Sizes matrix; those sizes and colours are enabled under Integrations → [Marketplace] Settings; and for non-apparel products (mugs, totes, hats) the "One Size" option is enabled. Some marketplaces also cap the number of variations per listing — eBay Basic plans, for example, allow none.

eBay

How do I connect eBay and list my products?
Go to Integrations → Ebay Settings and click Authorize; you will be sent to eBay to approve the connection. Choose your defaults (sizes, quantity per size, price, shipping policy), then list any product from My Products with the eBay icon. We support ebay.com and ebay.ca.
What do I do when I get an eBay order?
Click Retrieve Marketplace Orders → eBay in your Shopping Cart (or enable automatic retrieval in Ebay Settings). Paid eBay orders are added to your cart with the buyer's address and the item details; pay for the cart and we take it from there. Tracking is uploaded to eBay for you when the order ships.
Why should I connect my eBay account?
  • List a design to eBay in one click, with all the size variations and your pricing rules
  • Retrieve paid orders straight into your cart — no retyping addresses
  • Tracking numbers and shipped status are pushed back to eBay automatically
  • Listings are kept in sync when a colour or size goes out of stock
How does eBay order retrieval work?
Each retrieve asks eBay for orders paid since your last check and matches them to your products using the SKU on the listing (your Tshirtgang Product ID, plus the colour and size from the variation). Matched orders go straight to your cart; anything we cannot match is skipped when Strict Retrieve is on, or added for you to complete by hand when it is off.
Retrieving orders from listings I created myself on eBay
Listings created through Tshirtgang already carry the right SKU. For listings you made directly on eBay, edit each variation's Custom label (SKU) to the format ProductID Colour — for example 1000001 Black — so we know which design and colour to print; the size comes from the variation itself. Without it, turn off Strict Retrieve in Ebay Settings and finish the product details in your cart after retrieving.
Why does my eBay listing have no size variations?
eBay only allows multi-variation listings on certain store subscription levels; sellers on the Basic store plan (or without a store) cannot list variations. For those accounts we create a single-quantity listing with no size selection, and the buyer tells you their size in the order notes — you can then set it in your cart before paying. Upgrading your eBay store plan enables full size variations on future listings.

Amazon

What is a GTIN exemption and how do I get one?
Amazon requires a product identifier (UPC/EAN) on every listing unless you hold a GTIN exemption for the brand you sell under. Individual sellers can apply for an exemption to list as "Generic", as private-label products, or under their own brand name.

Start with our GTIN exemption helper, then submit Amazon's GTIN exemption form. Once approved, enter the exact approved brand name under Amazon Settings.
“Missing attributes standard_product_id” when listing
Amazon rejects listings whose brand does not match a GTIN exemption or registered brand on your account. Under Amazon Settings choose either I have a GTIN exemption (brand "Generic" or private label) or I have a registered brand and type the brand exactly as Amazon approved it.

To confirm the exemption works, try creating a t-shirt listing manually in Seller Central without a product ID; if Amazon refuses there too, contact Amazon Seller Support about the exemption before listing through Tshirtgang.
“InvalidMarketplace” when submitting a feed
You are sending a listing to an Amazon marketplace your seller account is not approved for. New listings are created on Amazon.com (United States). Order retrieval supports Amazon US, Canada and Mexico — enable only the marketplaces you are registered for under Amazon Settings.
My GTIN exemption was approved but I still get errors
Allow up to 24 hours after approval for Amazon's systems to update. After that, make sure the brand name in Amazon Settings matches the approval letter exactly, and test by creating a t-shirt listing manually in Seller Central without a product ID. If that still fails, reply to Amazon's approval email and ask Seller Support to verify the exemption is applied to your account.
My brand name appears in the listing title
For GTIN-exempt sellers Amazon automatically prefixes the brand name to the title of every listing. This is Amazon behaviour and cannot be turned off from Tshirtgang.
Amazon orders are not being retrieved
Amazon authorizations expire periodically. In Seller Central go to Settings → User Permissions → Manage your Apps (open) and click Renew on Tshirtgang, or re-authorize from Amazon Settings. Also confirm the marketplaces enabled in your settings are ones your account is registered for.
How do Amazon ship-by dates work with Tshirtgang?
When we retrieve an Amazon order we also store the latest ship date Amazon promised the buyer. It is shown on the order page and on our production shiplists, and orders are produced in ship-by order so your late-shipment rate stays healthy. Tracking is pushed to Amazon automatically when the order ships. Set your Amazon handling time to at least 2 business days to give production room.

eBay Error Messages

Error 17804 : Please enter a valid ZIP Code.
eBay requires sellers to use a valid postal / zip code when submitting items.

Users may use their personal postal or zip code when selling items.
Error 240 : The Item Cannot Be Listed Or Modified
"The Title And/or Description May Contain Improper Words, Or The Listing Or Seller May Be In Violation Of EBay Policy."

Sellers experiencing this error code back from eBay may be able to fix this easily.

eBay returns this error for a number of reasons:
  • The title may contain inappropriate words
  • The description contains inappropriate words
  • The seller has restrictions on their account
  • The listing variations exceeds the seller's account restriction
  • Seller hasn't activated their sellers account on eBay

There are a number of solutions to fix this response.

Check to make sure the title doesn't contain inappropriate words. Swearing, slang, racism, hatred, or some brand names will not be allowed in titles or descriptions.

Some new sellers, or sellers that haven't been an active seller on eBay in the past few months, may face quantity restrictions. Restricted sellers should consider reducing their quantity to a lower number or set their quantity to zero (0) and set a base price for their item.

New eBay sellers may have listing restrictions of 10 items per month. New eBay sellers should reduce their variation quantity to zero (0) to avoid these limitations.

Brand new sellers will also need to first activate their eBay sellers account.

To activate your sellers account, make sure you are logged in to your eBay account and click Sell from the top menu. You will be asked to verify your information to start selling.
Error 21916966 : Cross Border Trade
eBay requires sellers accept their cross border trade agreement before selling internationally.

Sellers only need to accept these terms to continue selling. For more information, see the link below.

Cross Border Trade Terms and Conditions
Error 10009 : No Item Location
eBay requirements ask that sellers provide a location for their item. This field asks for a Canadian postal code or United States zip code.
Error 10117 : Credit card not found
We're sorry, but before you list an item, you must create a seller's account by submitting a valid credit card through our secure form.

All sellers on eBay must have a credit card on file to begin selling. Please login to your eBay account and navigate to Sell. Follow the prompts to put a credit card on file with eBay.
Error 120 : You need to create a sellers account
Before you can list this item we need some additional information to create a seller's account.

You must create a sellers account on ebay.com before posting from Tshirtgang.com. Visit www.ebay.com and click on the Sell tab to begin your account activation.
Error 931 / 932 : Auth token is invalid or hard expired
Your eBay authorization has expired or been revoked. Go to Integrations → Ebay Settings and click Reauthorize on the affected account; listing and retrieving resume immediately.

Shopify Troubleshooting

My Shopify orders aren't coming through
We only retrieve unfulfilled orders. Turn off automatic fulfilment in Shopify under Settings → Checkout → Order processing → After an order has been paid (choose "Don't fulfill any of the order's line items automatically"). Also check the products were listed through Tshirtgang or carry your Product ID in the SKU, or disable Strict Retrieve in Shopify Settings.

WooCommerce Troubleshooting

Unexpected Character
Users may receive "Unexpected Character" when their API settings are not properly configured.
Verify your permalink settings are correct and you have enabled REST API
https://www.tshirtgang.com/cp/settings/woocommerce

Unexpected Character error can appear if you link the non-secure site, or vice versa (http://yourstore.com or https://yourstore.com or https://www.yourstore.com ). Toggle the "My Site uses SSL" option to enable or disable SSL (https) on your site.

If you have an SSL installed on your store, please link https://yourstorehere.com
Sorry, you are not allowed to create resources
If you are receiving "Sorry, you are not allowed to create resources [woocommerce_rest_cannot_create]" please ensure you have the correct permission enabled for your account (admin) and you have REST API enabled
Go to WooCommerce > Settings > Advanced > REST API
or
Go to WooCommerce > Settings > Advanced > Legacy API > Enable the legacy REST API

Please also verify that you have authorized the correct URL for your store and that it matches exactly as shown under (e.g. http://yourstore.com vs https://www.yourstore.com, or https://www.yourstore.com/shop)
Your WooCommerce Store > Settings > General > Site Address (URL).

Apache users may find a solution to this problem on the following link:
https://github.com/WP-API/Basic-Auth/issues/35#issuecomment-244001216

Use the htaccess editor to modify this file on your server
https://wordpress.org/plugins/wp-htaccess-editor/

Alternatively, you should also check the following items under your WooCommerce > Status page:
CODE:
Settings
API enabled - is enabled.

Please also check your logs for any error messages, located under WooCommerce > Status > Logs
Items are showing Out of Stock or incomplete
If you have items that are incomplete or showing as out of stock, this might be an issue reaching the max_input_time on your server. Check your PHP settings and adjust your input time to a larger value.

Incomplete items on your store will need to be removed before you reattempt to list the affected items.

Please also make sure you do not have special characters in your description, as this may cause items to be rejected by your store.
Error: Syntax Error
Please check that your permalink setting is not set to plain, located on your WooCommerce store > Settings > Permalink
product_invalid_sku
CODE:
product_invalid_sku
means a product with that SKU already exists on your WooCommerce store — usually because the product was listed before. Delete or rename the existing product on your store (or empty its SKU) and list again.
Cloudflare — “Unreachable Domain”
If you receive Unreachable Domain when listing to your WooCommerce store, Cloudflare (or another firewall) is blocking our server. Whitelist https://www.tshirtgang.com and our IP address 144.217.189.89 in your Cloudflare WAF / firewall rules, then try again.

Magento Troubleshooting

How do I install the extension?
Tshirtgang uses the Magento 2 API, so no need to install an extension.

Instructions to get started can be found under your Magento Settings on Tshirtgang.
Cannot create request token because consumer token is not a verifier token
If you receive the following error while trying to activate your Magento 2 store:
Quote:
"
Cannot create request token because consumer token is not a verifier token
"


Please delete the integration and re-enter the information listed under your Magento Settings and try again.
What version of Magento 2 should I use?
It is recommended to use the latest version of Magento 2 available.
Our integration will work on Magento 2.3.0 and above.

OpenCart Troubleshooting

How do I install the OpenCart extension?
To get started, please find the download link under the Opencart Settings on Tshirtgang.
Download the zipfile to your desktop and unzip it.
Upload the contents of the upload folder through an FTP client (like Filezilla) to the root directly of your Opencart store.

Please see our FAQ how to activate the extension in Opencart.
How do I activate the OpenCart extension?
To activate the Opencart extension:
  1. navigate to your Opencart admin panel and login if you have not already.
  2. Navigate to Extensions > Extensions
  3. Choose Modules from under the extension type dropdown menu.
  4. Scroll down till you see Tshirtgang.com
  5. Click the Green install button

Your extension should now be successfully installed and activated.
What version of Opencart 3 should I use?
It is recommended to use the latest version of Opencart 3 for your installation.
Please check our Opencart Settings page for the latest version of the Tshirtgang extension available, through github.com.

Branded Merch Shops

What is a Branded Merch Shop?
A Branded Merch Shop is a ready-made online store we host for a school, team, club, business or creator at yourname.tshirtgang.com (or your own domain). You choose the products, artwork and mark-up; customers order and pay on the shop; we print, pack and ship (or hold for local pickup) and you receive the mark-up on every sale. No inventory, no minimums, and DTF, DTG and embroidery are all available. Learn more on the Branded Merch page.
How do I get a shop set up?
Fill in the request form on the Branded Merch page or contact us through the contact page (choose "Branded Merch"). Our team builds the shop with you — products, logos and placements, pricing and shipping options — usually within a few business days. Shops can be set to Canadian or US dollars.
How do shipping and pickup work for shop orders?
Each shop chooses its delivery options: ship directly to the customer, ship everything to one central location (for example the school office), or free local pickup at our facility. Customers pick at checkout and are emailed when the order is ready. Orders are produced together and tracked on the shop's order page.
How and when do I get paid my shop commission?
Your earnings are the mark-up between the base price and the retail price you set, recorded on every paid line item. Commission statements are visible to shop owners at /commissions and are paid out on the schedule agreed when the shop was created. Where a shop is run by a sales rep, the commission split is set up by our team.
Can shop products be embroidered?
Yes. Caps, polos, jackets and many garments in a Branded Merch Shop can be embroidered. Send us your logo as a vector or high-resolution file and we digitise it to a .dst machine file; the position and thread colours are set per product. Embroidery adds a little production time compared with printing.

Community Forums

Why can't I edit my post?
Each user is allowed to edit their own post for up to 30 minutes after posting. Within this time period, a user can make as many changes to their post or thread as they want.
How do I create a new topic?
Creating a discussion topic on the forums is simple. Navigate to the Community Forums and click on a forum you wish to begin a discussion in. Locate the "New Topic" button.

Note that some forums do not allow some members to create a new topic in, these buttons will be highlighted in grey.
How do I report a post?
Click Report on any post that is spam, abusive or breaks the forum rules. A member of our team reviews every report and takes the appropriate action.

Video Tutorials

How to upload a product to Tshirtgang
In this brief video, we will demonstrate how easy it is to upload a new product using Tshirtgang.com!


https://www.youtube.com/embed/kCdXzFAE7Rg
How to invite a gang member
Invite your friends and family to Tshirtgang and start earning commission off each of their sales



https://www.youtube.com/embed/NPZtXD97FL8
How to create an order and fulfill it with Tshirtgang
See how easy it is to create an order, using an already created product and fulfill through Tshirtgang.com



https://www.youtube.com/embed/FV-r3WLNjf8
How does Tshirtgang work?
Tshirtgang University - Marketplace Integration: Setting Up Your Etsy Account
Tshirtgang University - Marketplace Integration: Linking Etsy & Posting Products
How to Open Your Amazon Seller Account
Mastering Amazon: GTIN Exemption Tutorial

Still have a question?

Can't find what you're looking for? Reach out — we typically reply within one business day.